Chinafreight ( also known as chinafreight.com ) converted our LCL into 28 individual packages without telling us
when these packages arrived in the USA, 25 were lost
when we asked for help we got no help
after much research, we found the name of their USA agent for this shipment ( they change USA agents with every shipment)
that agent was unable to explain what happened to our 25 cartons
they blamed FedEx
but - FedEx confirms that these cartons were never delivered to FedEx, they were never scanned in, so they are lost
ChinaFreight customer service during this time has been terrible, we have called, emailed, had 5 different people in China call, and got no help
My Review therefore of ChinaFreight.com is terrible, 0 stars, and I hope others do not incur losses with this company.
We have lost: $5000 in product, $800 in shipping, $1500 in duties
ChinaFreights says to us - screw you
if anyone out there knows how to find lost packages like this - please let us know.
All the reviews of chinafreight and chinafreight.com appear to be paid for by chinafreight.com, these are not real customer reviews